Billing Terms

  1. First Invoice
    1.    Your first subscription invoice will be issued on the day your service is activated. 

  2. Monthly billing cycle

    1. Your monthly subscription invoice will be issued on the same date each month.

    2. All invoices are issued for all services available on the invoice date charged for in advance.

    3. Any changes to your service will be reflected on the next invoice following the date the changes were requested.

  3. ​Payment process and fees

    1. You agree to pay each invoice via the Integrapay direct debit service (this can be done using your bank account or credit card).

    2. Payment of this invoice is due within 7 days of the invoice date. Your Direct Debit will be processed as per the date detailed in the email you received with this invoice.

    3. Your relationship is directly with Integrapay for making payments. Innovation360 does not collect or store or control your personal information in relation to your payments including your credit card or bank account details

    4. Integrapay charges fees as follows:

      1. Credit Card direct debit: A credit card surcharge is applicable on all direct debit transactions paid with a credit card. This surcharge fee will be included in the total transaction amount appearing on your credit card bank statement and will therefore not match your invoice total. Innovation360 is not able to include the processing fee in your monthly invoice as this surcharge is garnered directly by Integrapay (our payment processing provider). Surcharge is $0.33 plus 1.98% of invoice (3.50% for AMEX)

      2. Bank Account direct debit: Surcharge is $0.88

    5. Payments are processed within 4 business days of your invoice being issued

    6. If a direct debit payment is declined a $4.40 fee will be added to your invoice.

    7. If payment is not received within 7 days after the date of issue an email reminder will be sent to your nominated email address.

    8. If payment is still not received within 9 days after the date of issue a text message reminder will be sent to your nominated mobile phone, your service will no longer be accessible and a reconnection fee of $55 inc GST will be added to your invoice.

    9. The service will not be reconnected until the full invoice has been paid including the reconnection fee

    10. If we have not received payment after 30 days of the date of issue your unpaid invoice will be made void and your service will be terminated. Once your service has been terminated your service and all associated data will be permanently deleted from our system. You will be advised of the termination of server and data deletion by email at least 24 hours prior to the termination date.

  4. ​Pricing amendments

    1. Monthly Fees may be amended from time to time and any change in our fees will be communicated to you by email providing at least 1 days’ notice before your next invoice.

  5. We are an online merchant located in Australia.

  6. All time-billed invoices are treated in the same way as your subscription fees. After-hours service requests will incur additional fees.

  7. Innovation360's pricing is linked to the Australian CPI rate and prices will increase between 2-5% per year (in July each year) unless otherwise advised.​

  8. One-off fees

    1. For some technical requests made to our helpdesk that do not have a direct relationship with the maintenance of the server and involve dealing either with third parties or technologies outside of the data centre additional technical consulting fees will apply. These are either in the form of a fixed fee for a specific service or time billed fees to complete tasks on your behalf.

    2. Innovation360 will charge an hourly rate to complete work on local networks or network devices if so instructed by clients.



    3. CREDIT CARD SURCHARGE
      A credit card surcharge is applicable on all direct debit transactions paid with a credit card. This surcharge fee will be included in the total transaction amount appearing on your credit card bank statement and will therefore not match your invoice total. Innovation360 is not able to include the processing fee in your monthly invoice as this surcharge is garnered directly by Integrapay (our payment processing provider).