Office365 Management

Usage Agreement

This agreement defines the specific terms under which the service is provided to the Offcei365 Management Service Account Holder




  1. “We”, “Our”, “Us” means Innovation 360 Pty Ltd

  2. “You”, “Your”, “Client” “Account Holder” means the company or organisation to whom we specifically supply the Offcei365 Management service.

  3. “Services” includes any of the following or a combination thereof: Office365 Management Services.

  4. These Terms of Service are the terms and conditions referred to in the Innovation360 Service Activation web-form titled “Innovation360 Service Activation Form” completed and submitted by you to us.

  5. Submitting the Service Activation Form, forms the contract between you and Innovation 360 Pty Ltd and the ongoing use of the Offcei365 Management Service constitutes your agreement to and acceptance of this Usage Agreement.

  6. In the event of conflict between this Usage Agreement and any previous agreement or terms and conditions, this Usage Agreement will prevail.

  7. Account activation occurs when we receive your Innovation360 Service Activation form.



1. Clients can expect

  1. Access to a service that allows for the management of an Office365 Tennancy.

2. Billing

  1. This usage agreement incorporates Innovation 360 Billing Terms

  2. Subscription billing will commence from your account activation data

3. Support

  1. Innovation360 may provide access to FAQs and Helpsheets via the Innovation360 website

  2. Microsoft will provide all support associated with non-functioning aspects of the Office365 service. Innovation360 only provides management services. For example, adding or removing mailboxes, creating distribution groups, adding aliases to mailboxes or activating services like OneDrive.

4. Data Privacy

  1. This usage agreement incorporates Innovation360 Privacy Policy

  2. Microsoft has their own Office365 privacy policy which you agree to when using the Innovation360 Office365 Management Service.

  3. Innovation 360 staff will have access to clients' Microsoft Tenants at all times to provide management and support services. We cannot access your email messages or OneDrive data files unless we were to reset your passwords. We warrant we will not do so.

5. Limitation of Liability and Indemnity

  1. This usage agreement incorporates Innovation 360 Limitation of Liability and Indemnity Policy


6. Cancellation of Subscription / Termination of Service

  1. This usage agreement incorporates Innovation 360 Service Cancellation Policy 

7. Miscellaneous


  1. No delay or failure by us to enforce any provision of these Terms of Service will be deemed to be a waiver or in any way prejudice our rights.

  2. These Terms of Service comprise the entire agreement between you and us and supersede all prior discussions, understandings, agreements or representations between you and us.

  3. The laws of the State of Queensland shall govern these Terms of Service.

  4. If any term of these Terms of Service is or may become for any reason invalid and unenforceable at law, the validity and enforceability of the remainder will not be affected.

  5. Cloud Application Security (CAS) technologies used to protect Office365 mailboxes from viruses and malware and our Office365 Mailbox backup service do require us to have a global administrator user account setup within your Office365 Tenancy which means we have access to make changes within your Office365 Tenancy including changing passwords or adding/removing mailboxes.

8. Fees and Charges

  1. A minimum of two user accounts (Mailboxes/MS Office licenses) is required to use Office365 products via i360 Cloud services.

  2. A minimum of 10 licenses are required to use the Cloud AntiVirus/Email Security Add-on if not combined with any other license/service type (eg. email mailboxes)

  3. i360 Cloud Office365 Management Service Fees and charges are listed at: 

9. Microsoft License Agreement

We acknowledge that any software or licenses we provision to you our client are subject to the vendor agreements associated with that software or those services and you agree to be bound by the relevant vendor agreements where applicable.Details about Microsoft software and license terms can be found at


By agreeing to this Usage Agreement you acknowledge that you enter and comply with the terms of the Microsoft Customer Agreement titled Microsoft Cloud Agreement or such other similar agreement as notified from time to time.

A copy of the Microsoft Cloud Agreement can be downloaded here.

10. Future Updates to this Usage Agreement


We reserve the right to change the Terms within this Usage Agreement at any time and any amended terms will be effective upon posting to this website. We will make every effort to communicate any significant changes to you via email. Your continued use of the WebLimits service after any changes have been posted will be deemed acceptance of any amendments.

Last Updated 20/02/2019