Cloud Based Phone System in Australia
Missed calls mean missed opportunities, lost clients, and delayed decisions. For businesses that depend on clear and timely communication, a reliable phone system is crucial. A cloud phone system from i360 Cloud Services, designed for Australian businesses, can transform your communication, improving outcomes, not just processes.
With a cloud based phone system used by teams throughout Australia, every interaction carries context. Calls reach the right person faster, internal teams respond without scrambling, and clients feel like they are speaking to a business that has its act together. A well-configured cloud based telephone system keeps conversations flowing across devices, locations, and teams.
In contrast, the hosted PBX phone system in the background keeps every movement organised, recorded, and ready to be acted on.
Call 1800 382 580 or Live Chat to learn more
Service at a glance
-
VOIP Phone Lines
-
Full cloud-based PABX
-
Secure web-conferencing
-
Full reporting tools
-
Web-based controls for PABX
-
Use on mobile devices
-
Range of plans to suit your requirements
What is a could phone service?
A cloud phone service replaces your telco "lines" and physical phone system with an Internet based service. The service includes virtual phone lines and all outgoing call costs plus allows you to transfer calls, create hunt groups and digital menus, all accessed via a simple web browser interface.
How we help
We use Internet based phone lines and phone management software to provide your phone system, which is hosted in a secure Sydney AWS Data Centre.
You can receive, transfer and make calls using virtual phone lines accessed from your PC, mobile phone or tablet as well as from dedicated handsets. Plus, manage your phone system via a web portal and get help from our Australian based support team.
All phone records data is retained within Australia at all times.
Communication Breakdowns That Quietly Drain Business Momentum
There is a moment in every business where the phone system quietly becomes the bottleneck. It does not fail loudly, but it gradually starts costing you in small, compounding ways:
-
Calls land with the wrong person, forcing clients to repeat themselves and lose patience
-
Teams rely on memory instead of structure, so follow-ups slip through cracks
-
Office absence creates dead ends where no one picks up or responds in time
-
Scaling adds confusion instead of clarity because the system cannot adapt
-
Decisions are made without data because call behaviour is not visible
A cloud based phone system designed for modern Australian operations ensures every call has direction, every team member has access, and every interaction is traceable.
How Structured Call Flow Rewrites Everyday Client Interactions
-
The web console becomes your control room, where call paths, greetings, and team availability can be adjusted in minutes without disruption
-
VoIP lines carry your business identity across mobiles, laptops, and handsets, so clients never feel the shift between devices
-
Digital reception menus quietly guide callers based on what they need, reducing friction before a conversation even begins
-
Voicemail delivery to email turns missed calls into actionable items instead of forgotten messages
-
Call logs and reporting reveal patterns that change how you staff, respond, and prioritise
Why Businesses Are Replacing Legacy Systems Without Hesitation
-
Teams no longer sit in one place, yet expectations from clients have only become tighter
-
Speed of response has started influencing trust as much as the response itself
-
Conversations now carry operational weight along with communication value
-
Clients expect continuity even when teams are distributed
-
Businesses want visibility into how communication shapes outcomes, not just activity
Why We are Trusted for Cloud Phone System in Australia
The difference shows up when the system is under pressure. i360 Cloud Services has spent over 15 years working alongside Australian businesses that cannot afford miscommunication. Every cloud phone system delivered for businesses operating across Australia is built to hold up when call volumes spike, when teams are stretched, and when clients expect immediate clarity.
Each cloud based telephone system runs on Australian infrastructure with active monitoring, continuous backups, and strong access control. The hosted PBX phone system evolves as your operations evolve, guided by a team that understands how local businesses really work day to day:
-
Australian-owned with local teams who respond in your time zone
-
Strong focus on professional service firms where communication defines outcomes
-
Direct access to support without being routed through layers of generic responses
-
Infrastructure designed around security, reliability, and continuity
-
Ongoing collaboration so the system keeps improving as your business grows
A Clear Transition Path That Moves Your System Without Friction
Communication systems behave like pipelines. When they slow down or misdirect flow, pressure builds elsewhere. Moving to a cloud based phone system for Australian businesses follows a clear, structured path:
-
Initial consultation maps how your current calls move and where they lose momentum
-
System setup builds a hosted environment that reflects how your business operates
-
Application rollout connects each team member across devices without disrupting their routine
-
Go-live phase activates your numbers and aligns inbound and outbound communication into one system
Take Control of Every Call with Cloud Based Phone System Australia
There is a point where fixing small issues no longer works because the system itself is the limitation. A cloud based phone system across Australia removes that ceiling and replaces it with clarity, control, and continuity. With a stable hosted PBX phone system and the backing of i360 Cloud Services, every call starts working in your favour instead of against it.
Contact us to put a system in place that keeps every conversation moving in the right direction.
Top 10 Reasons to move to i360 Cloud Phones
1. Build better relationships through Improved client communication
2. Take control of your phone system functionality via a web-based app
3. Big business level phone features at small business prices
4. No old fashioned physical systems, cloud based increases reliability
5. Your client calls can be put through to someone who can help
6. You can answer your landline when away from the office increasing client service
7. Secure web conferencing allows you to meet with clients in confidence
8. Receive faxes via email if needed
9. Digital Reception allows callers to key in numbers to route calls to different departments
10. Setup line hunts so extensions ring in sequence until a staff member picks up
Phone Hardware Options
Today's Soft Phone apps can replace old physical handset hardware which allow you to use your phone lines and extensions to communicate with external and internal parties.
All controls including making, receiving and diverting calls are completed within the PC application making for intuitive functionality.
However, Physical handsets can be used if required.
What makes us different?
Our personalised support and billing services plus the ability to provide additional integrated cloud based products for your small business makes our service unique.
Our service is very reliable due to our use of large scale cloud providers like AWS to underpin our services.
Our technology is all based in Australia and so is our support and management teams.
Month to Month Plans & Pricing
Phone Lines
Pay As you Go line
-
Call charges to Landlines: 10.6c flag-fall (unlimited talk time and unlimited outgoing calls)
-
Call charges to Mobiles: 16.5c per minute (no flag-fall, charged per second)
-
1300 numbers: 38.5c flag-fall (unlimited talk time)
-
13 numbers: 38.5c flag-fall (unlimited talk time)
-
International timed calls (vary per country - full listing available on request)
$7.70 p/m
per line
Unlimited talk time capped line - $44 per line
-
Landlines: No flag-fall (unlimited* talk time and unlimited outgoing calls)
-
Mobiles: No flag-fall (unlimited* talk time and unlimited outgoing calls)
-
1300 numbers: 35c flag-fall (unlimited talk time)
-
13 numbers: 35c flag-fall (unlimited talk time)
-
International timed calls (vary per country - full listing available on request)
* Fair Use Policy - Fair use policy includes 550 minutes to local, national or mobile calls per line. When purchasing more than one line the fair use policy is aggregated together. Charges may apply if the fair use policy (550 mins per line) is exceeded.
$44.00 p/m
per line
Standard Phone numbers
-
Existing numbers you use right now can be moved over to the cloud service
-
Standard Australian numbers which callers can reach you
-
Setup to call a group of phones/staff or a centralised reception
-
Each plan has a minimum of one phone number attached to it
-
You can have more phone numbers than you have phone lines
$2.20 p/m
per number
1300/1800 numbers
-
Per minute incoming call charges apply
-
Prices vary depending on the type of call (eg. mobile/landline etc)
$22.00 p/m
per number
PABX Management
PABX System - 3cx Licensing, Hosting, Monitoring and Backups
Our Australian-based team host, backup and monitor your full PABX functionality within Australia and can provide detailed call logs upon request. Backups of the system configuration, saved voicemails, call logs and more are taken every night. The health and security of your PABX is monitored 24/7 including automated system remediation, identification of high risk endpoints and IP blacklisting for repeated failed login attempts.
Includes up to 10 extensions - 11 to 20 extensions is an additional $15 per month
$79.00
per month
Dedicated Handsets
Session Gateway Software
To use dedicated handsets with i360 Cloud Phones. A software "gateway" has to be setup and run on your local computer network.
We complete the setup and provide support if there are any issues.
$11.00
per month
Setup and Support
Setup Fee
We deploy your new cloud-based phone system and assist you to configure it to meet your requirements. We also help you to setup your phone system apps.
Additional setup fees apply for systems with more than 10 extensions.
$149.00
one-off
Ongoing support
We ensure your hosting and PABX software are maintained and support to ensure a reliable and high performing service.
27.5% of
line & call costs
The top 7 little known features of
cloud phones services
Although the i360 cloud phone system offers many features found in traditional systems, we thought you might like to see our top 7 little known cloud phone features.
-
Use it to send internal text chat messages to colleagues as well as make your internal calls
-
Send web links to allow people to click to initiate a text chat, phone call or video conference
-
Receive voicemails direct to your email as an attachment – or have them sent to a shared email or group of people (eg. sales team)
-
Setup personal contact lists for each staff member for easy dialing and caller ID and setup a shared company-wide contact list that can only be edited by nominated staff
-
Create your own marketing/advertising content to play when callers are on hold
-
Manage your own digital reception service – callers are verbally prompted to choose from a menu of options to go through to a specific extension or a group of extensions - either via a priority line hunt or ring all extensions at once
-
Setup a schedule of standard office hours and modify your digital reception to suit. For example, outside of hours callers are directed to voicemail or to an after-hours answering service. Also, setup an annual schedule of holidays and create and play specific messages related to that holiday period.
Bonus Feature - call flow application
An exciting new feature allows you to program the cloud phone system to interact with the caller and complete tasks associated with their choices or status. For example, you can have the system check if an incoming caller is listed in the company wide contact list - if they are then they are directed to account managers, if they are not they are directed to the sales team.
The phone options now available to small business rival some of the biggest and most expensive systems the big corporations use. This saves time, saves money and offers clients better service.
Contact us for a free consultation
We believe using Cloud Phones gives small businesses the edge because of the powerful enterprise level features available at great small business pricing. Plus – using Cloud Phones means your clients benefit from excellent levels of client service and communication when dealing with your business.
If you have any questions or would like to discuss any of the recommended cyber security tools in this guide please contact us.
Frequently Asked Questions
Can I keep my existing business number if I switch to a cloud phone system?
Yes, in most cases, you can keep your existing number through number porting. It depends on your current provider and how the number is registered. The transition is planned so your business stays reachable during the shift.
What happens if my internet goes down during business hours?
Calls do not just stop. You can set up automatic failover, so calls get redirected to mobiles, another office, or voicemail based on your preference. This way, clients can still reach someone. You can also run the app on your mobile, using your mobile data to keep working as normal.
Do my staff need technical training to use the system?
Not really. Most teams pick it up quickly because the interface feels familiar. Basic actions like answering calls, transferring, or checking voicemail are straightforward. For admin controls, a short walkthrough is enough.
How secure are cloud phone systems compared to traditional setups?
Security is taken seriously. Features like encrypted calls, access controls, login monitoring, and IP restrictions are commonly used. The difference is that security is actively monitored rather than left static.
Can the system handle sudden spikes in call volume?
Yes, that is one of the strengths of a cloud setup. The system can manage multiple simultaneous calls and route them based on availability, priority, or rules. It helps prevent bottlenecks during busy periods.