Cloud phones for small business
We replace your phone lines, on-premise phone system and your unfriendly telco with our cloud based phone service and awesome support team.
Make and receive business landline calls from your mobile – setup line hunts – transfer to internal extensions – initiate conference calls – individual voicemail and more.
We are proudly Australian owned and operated and all national phone call data remains within Australia.
Call 1800 382 580 or Live Chat to learn more
Service at a glance
VOIP Phone Lines
Full cloud-based PABX
Full reporting tools
Web-based controls for PABX
Use on mobile devices
Range of plans to suit your requirements
What is a cloud phone service?
A cloud phone service replaces your telco "lines" and physical phone system with an Internet based service. The service includes virtual phone lines and all outgoing call costs plus allows you to transfer calls, create hunt groups and digital menus, all accessed via a simple web browser interface.
How we help
We use Internet based phone lines and phone management software to provide your phone system, which is hosted in a secure Sydney AWS Data Centre.
You can receive, transfer and make calls using virtual phone lines accessed from your PC, mobile phone or tablet as well as from dedicated handsets. Plus, manage your phone system via a web portal and get help from our Australian based support team.
All phone records data is retained within Australia at all times.
How easy is it to move to i360 Cloud Phones?
At i360 we make things nice and simple. We take you through the process step by step, learning about what you need and suggesting options.
Step 1 - Consultation & Quote
We work with you to understand what you need your phone system to do. Once we understand the requirements we can recommend how the cloud phone service can deliver on what you need. This includes how incoming calls will be routed and a full quote showing costs.
Step 2 - Setup
If you are happy with the quote and give us the go ahead we can move onto the setup of the PABX. The heart of the cloud phone service is the PABX. This is the "brain" of the system and controls all functionality across your phone system. It is hosted by i360 at Amazon Web Services and is accessible via a web browser. This is setup to provide all the functionality requirements identified in Step 1.
Step 3 – App installation
Once the PABX is up and running the next step is for you to connect to it via the Cloud Phones App. The app can be installed on PCs, mobile phones, tablets etc. They just need to be connected to the internet. A welcome email is sent to each user/staff member that allows them to connect the app to the system.
Step 4 – Going Live
Once everything is setup and tested we will “flick the switch” and enable the system to start receiving and making calls. You can choose to forward (done by current telco) an existing number to a new one or we can “port” the old number across. You can also do a combination of both as porting the number can take some time depending on the telco provider currently controlling the number.
Step 5 – Flexibility going forward
Now that the system is live you are able to make changes to your system to allow it to evolve and adapt to your business requirements. Our cloud based phone service is very flexible and feature rich. To make changes simply login to the web-based console and adjust your settings. Add a new item in your digital menu, record a new greeting or add an extension. It’s all there at the touch of a button.
If you have considered moving to a cloud phone system but have hesitated because you thought the transition process was too complex, costly or time consuming you will be pleasantly surprised at just how easy it is!
Contact us for a free consultation and quote.
Top 10 Reasons to move to i360 Cloud Phones
Build better relationships through Improved client communication
Take control of your phone system functionality via a web-based app
Big business level phone features at small business prices
No old fashioned physical systems, cloud based increases reliability
Your client calls can be put through to someone who can help
You can answer your landline when away from the office increasing client service
- Secure web conferencing allows you to meet with clients in confidence
- Receive faxes via email if needed
- Digital Reception allows callers to key in numbers to route calls to different departments
- Setup line hunts so extensions ring in sequence until a staff member picks up
Phone Hardware Options
Today's Soft Phone apps can replace old physical handset hardware which allow you to use your phone lines and extensions to communicate with external and internal parties.
All controls including making, receiving and diverting calls are completed within the PC application making for intuitive functionality.
However, Physical handsets can be used if required.
Use unlocked mobile handsets
If you would like to access a single handset (eg at reception) rather than a personal phone then a simple unlocked mobile phone handset running the i360 Cloud Phone app will allow you to make, answer and transfer calls and more! Just connect it to your modem's wifi and make and receive landline calls. See range at Officeworks
Dedicated Handsets can be used
When a dedicated handset is required we recommend the Yealink SIP-T33G IP Phone for use with the i360 Cloud Phone Service.
What makes us different?
Our personalised support and billing services plus the ability to provide additional integrated cloud based products for your small business makes our service unique.
Our service is very reliable due to our use of large scale cloud providers like AWS to underpin our services.
Our technology is all based in Australia and so is our support and management teams.
Month to Month Plans & Pricing
Pay As you Go line
Call charges to Landlines: 10.6c flag-fall (unlimited talk time and unlimited outgoing calls)
Call charges to Mobiles: 16.5c per minute (no flag-fall, charged per second)
1300 numbers: 38.5c flag-fall (unlimited talk time)
13 numbers: 38.5c flag-fall (unlimited talk time)
International timed calls (vary per country - full listing available on request)
Unlimited talk time capped line - $44 per line
Landlines: No flag-fall (unlimited* talk time and unlimited outgoing calls)
Mobiles: No flag-fall (unlimited* talk time and unlimited outgoing calls)
1300 numbers: 35c flag-fall (unlimited talk time)
13 numbers: 35c flag-fall (unlimited talk time)
International timed calls (vary per country - full listing available on request)
* Fair Use Policy - Fair use policy includes 550 minutes to local, national or mobile calls per line. When purchasing more than one line the fair use policy is aggregated together. Charges may apply if the fair use policy (550 mins per line) is exceeded.
Standard Phone numbers
Existing numbers you use right now can be moved over to the cloud service
Standard Australian numbers which callers can reach you
Setup to call a group of phones/staff or a centralised reception
Each plan has a minimum of one phone number attached to it
You can have more phone numbers than you have phone lines
Per minute incoming call charges apply
Prices vary depending on the type of call (eg. mobile/landline etc)
PABX - Hosting, Monitoring and Backups
Our Australian-based team host, backup and monitor your full PABX functionality within Australia and can provide detailed call logs upon request. Backups of the system configuration, saved voicemails, call logs and more are taken every night. The health and security of your PABX is monitored 24/7 including automated system remediation, identification of high risk endpoints and IP blacklisting for repeated failed login attempts.
Includes up to 10 extensions - 11 to 20 extensions is an additional $15 per month
Session Gateway Software
To use dedicated handsets with i360 Cloud Phones. A software "gateway" has to be setup and run on your local computer network.
We complete the setup and provide support if there are any issues.
Setup and Support
We deploy your new cloud-based phone system and assist you to configure it to meet your requirements. We also help you to setup your phone system apps.
Additional setup fees apply for systems with more than 10 extensions.
We ensure your hosting and PABX software are maintained and support to ensure a reliable and high performing service. There is no additional charge.
The Top 7 little known features of
cloud phones services
Although the i360 cloud phone system offers many features found in traditional systems, we thought you might like to see our top 7 little known cloud phone features.
Use it to send internal text chat messages to colleagues as well as make your internal calls
Send web links to allow people to click to initiate a text chat, phone call or video conference
Receive voicemails direct to your email as an attachment – or have them sent to a shared email or group of people (eg. sales team)
Setup personal contact lists for each staff member for easy dialing and caller ID and setup a shared company-wide contact list that can only be edited by nominated staff
Create your own marketing/advertising content to play when callers are on hold
Manage your own digital reception service – callers are verbally prompted to choose from a menu of options to go through to a specific extension or a group of extensions - either via a priority line hunt or ring all extensions at once
Setup a schedule of standard office hours and modify your digital reception to suit. For example, outside of hours callers are directed to voicemail or to an after-hours answering service. Also, setup an annual schedule of holidays and create and play specific messages related to that holiday period.
Bonus Feature - call flow application
An exciting new feature allows you to program the cloud phone system to interact with the caller and complete tasks associated with their choices or status. For example, you can have the system check if an incoming caller is listed in the company wide contact list - if they are then they are directed to account managers, if they are not they are directed to the sales team.
The phone options now available to small business rival some of the biggest and most expensive systems the big corporations use. This saves time, saves money and offers clients better service.
Contact us for a free consultation
We believe using Cloud Phones gives small businesses the edge because of the powerful enterprise level features
available at great small business pricing. Plus – using Cloud Phones means your clients benefit from excellent levels of client service and communication when dealing with your business.
If you have any questions or would like to discuss any of the recommended cyber security tools in this guide please contact us.