Cloud phones for small business
We replace your phone lines, on-premise phone system and your unfriendly telco with our cloud based phone system and awesome support team.
Make and receive business landline calls from your mobile – setup line hunts – transfer to internal extensions – initiate conference calls – individual voicemail and more.
We are proudly Australian owned and operated and all national phone call data remains within Australia.
Call 1800 382 580 or Live Chat to learn more
Service at a glance
VOIP Phone Lines
Full cloud-based PABX
Full reporting tools
Web-based controls for PABX
Use on mobile devices
Range of plans to suit your requirements
What is a cloud phone system?
A cloud phone system replaces your old copper phone lines and physical phone system (PABX) with an Internet based service which includes phone lines and call costs plus the full PABX functions like transferring calls, hunt groups and digital menus all accessed via a web browser
How we help
We use Internet based phone lines and phone management software to provide your phone system, which is hosted in a secure Sydney AWS Data Centre.
You can receive, transfer and make calls from your business landline by using your mobile phone and our app. Plus, manage your phone system via a web portal and through our Australian based support team.
All phone records data is retained within Australia at all times.
Access your office phone wherever you are
Transfer calls to colleagues
No more Telstra
Use mobiles rather than handsets
Personal helpdesk support
Free setup and configuration
We port your old number
Why would you want to move to a cloud phone service?
No physical systems or copper cables means a reliable system – clients can always reach you
Ability to transfer calls to colleagues means clients can be put through to someone who can help
Your landline goes with you when you are on the road or working from home so you keep in contact with clients
Virtually meet with clients using conference calls or video webmeetings that are secure and private
Setup a Digital Reception Assistant to allow callers to key in numbers to route to different extensions for quick access to help
Setup line hunts so different extensions ring when clients call to ensure a staff member picks up
Create individual voicemails for each staff member so clients can leave messages directly for specific staff
If clients want to fax you – no problem - receive faxes via the phone system as email messages
Along with improving client service, a cloud phone system also makes life easier for you.
Save time - save money
Time saving features include:
No need to rely on large old fashioned telcos like Telstra – we provide all phone lines and billing services
You are not tied to your NBN provider – the phones can be used anywhere on any internet connection
Make calls from your laptop using the desktop app or from your mobile phone using the mobile app
Access a centralized company wide phone book of all the relevant phone numbers – suppliers, clients, staff extensions etc
What makes the i360 cloud phone service unique?
Our personalised support and billing services as well as the ability to provide additional integrated cloud based products for your small business makes our service unique. Our service is very reliable due to our use of large scale cloud providers like AWS to underpin our services. Our technology is all based in Australia and so is our support and management teams.
Use on mobile phones means that even if you have a power or internet outage in the office, your phones keep working!
What do you need to use a cloud phone service?
All you need is a reliable internet connection (eg. ADSL/NBN/4G) to use the cloud phone system.
Can you use Soft Phone apps to replace your old handsets?
Today's Soft Phone apps replace old physical handset hardware which allow you to use your phone lines and extensions to communicate with external and internal parties. All controls including making, receiving and diverting calls are completed within the PC application making for intuitive functionality.
The i360 service is a complete cloud solution meaning that you can operate your hosted PABX without problematic old handsets. Soft handsets are better than old physical handsets because:
Physical hardware can break down and not allow staff to send/receive calls
Soft Phones are mobile and can allow staff to take their landline/extension with them when out of office
Physical handsets are expensive to buy and maintain
Soft Phones allow for an app to be installed on any internet connected PC/mobile device turning that device into a phone
Physical handsets are more costly to install and setup as they often require integration into your network
Soft Phones take minutes to setup and do not involve any network or hardware changes to be made
Soft Phones work on mobile handsets as well as your PCs and Tablets to give you maximum flexibility and efficiency.
If you prefer a physical handset, you can purchase a cost-effective mobile handset without a sim/plan and use it by connecting it to your wifi network.
We will call you and discuss your requirements
We will analyse your current phone bill
We will provide a written quote on the plans/services we recommend
Month to Month Plans & Pricing
Pay As you Go line
Call charges to Landlines: 10.6c flag-fall (unlimited talk time and unlimited outgoing calls)
Call charges to Mobiles: 16.5c per minute (no flag-fall, charged per second)
1300 numbers: 38.5c flag-fall (unlimited talk time)
13 numbers: 38.5c flag-fall (unlimited talk time)
International timed calls (vary per country - full listing available on request)
Unlimited talk time capped line - $44 per line
Landlines: No flag-fall (unlimited* talk time and unlimited outgoing calls)
Mobiles: No flag-fall (unlimited* talk time and unlimited outgoing calls)
1300 numbers: 35c flag-fall (unlimited talk time)
13 numbers: 35c flag-fall (unlimited talk time)
International timed calls (vary per country - full listing available on request)
* Fair Use Policy - Fair use policy includes 550 minutes to local, national or mobile calls per line. When purchasing more than one line the fair use policy is aggregated together. Charges may apply if the fair use policy (550 mins per line) is exceeded.
Extensions - $0 per extension
Extensions separate to lines or numbers and can be used for internal calls
Extensions can also be used for putting calls through to other staff
Standard Phone numbers
Existing numbers you use right now can be moved over to the cloud service
Standard Australian numbers which callers can reach you
Setup to call a group of phones/staff or a centralised reception
Each plan has a minimum of one phone number attached to it
You can have more phone numbers than you have phone lines
Per minute incoming call charges apply
Prices vary depending on the type of call (eg. mobile/landline etc)
Our Australian-based team host your full PABX functionality within Australian and can provide detailed call logs upon request so you can see data about incoming and outgoing calls made to and from your business. Invoices are also clear and well laid out for simple processing.
We deploy your new cloud-based phone system and assist you to configure it to meet your requirements. We also help you to setup your phone system apps.
Use unlocked mobile handsets
If you would like to access a single handset (eg at reception) rather than a personal phone then a simple unlocked mobile phone handset running the i360 Cloud Phone app will allow you to make, answer and transfer calls and more! Just connect it to your modem's wifi and make and receive landline calls. See range at Officeworks
We ensure your hosting and PABX software are maintained and support to ensure a reliable and high performing service. There is no additional charge.
Service features in detail
Manage your phone's features including menu based incoming call routing, internal extension transfers, conference calling, voicemail control, hours of operation management and more.
MOBILE & PC PLATFORMS
Manage features via the PC or mobile app - making for more intuitive functionality
All your typical phone system features are available including;
menu based "digital
reception" for incoming calls
setup incoming calls to ring on different lines until answered
change your "hours of operation"
auto-forward an extension
voicemail & hold music
centralised phone directory
see data about incoming and outgoing calls made to and from your business. - detailed call logs can be provided on request. Invoices are also clear and well laid out for simple processing.
PORT EXISTING NUMBER
Continue to use your business phone numbers - port across existing numbers
Setup audio and video conferencing as and when needed on your PCs or mobile devices to allow for online meetings. Benefits include:
end to end encryption
regional hosting choice
video & audio only available within meeting sessions
powered by 3CX WebMeeting
up to 25 concurrent attendees