Business Owner

Cloud phones for small business

We replace your phone lines, on-premise phone system and your unfriendly telco with our cloud based phone system and awesome support team.

Make and receive business landline calls from your mobile – setup line hunts – transfer to internal extensions – initiate conference calls – individual voicemail and more.

We are proudly Australian owned and operated and all national phone call data remains within Australia.

Call 1800 382 580 or Live Chat to learn more

Service at a glance

 

  • VOIP Phone Lines

  • Full cloud-based PABX

  • Secure web-conferencing

  • Full reporting tools

  • Web-based controls for PABX

  • Use on mobile devices

  • Range of plans to suit your requirements

What is a cloud phone system?

 

A cloud phone system replaces your old copper phone lines and physical phone system (PABX) with an Internet based service which includes phone lines and call costs plus the full PABX functions like transferring calls, hunt groups and digital menus all accessed via a web browser

How we help
We use Internet based phone lines and phone management software to provide your phone system, which is hosted in a secure Sydney AWS Data Centre.

You can receive, transfer and make calls from your business landline by using your mobile phone and our app.  Plus, manage your phone system via a web portal and through our Australian based support team.

All phone records data is retained within Australia at all times.

 

 

How easy is it to move to i360 Cloud Phones?

At i360 we make things nice and simple. We take you through the process step by step, learning about what you need and suggesting options.

 

Step 1 - Consultation & Quote

We work with you to understand what you need your phone system to do. Once we understand the requirements we can recommend how the cloud phone system can deliver on what you need. This includes how incoming calls will be routed and a full quote showing costs.

 

Step 2 - Setup

If you are happy with the quote and give us the go ahead we can move onto the setup of the PABX. The heart of the cloud phone service is the PABX. This is the "brain" of the system and controls all functionality across your phone system. It is hosted by i360 at Amazon Web Services and is accessible via a web browser. This is setup to provide all the functionality requirements identified in Step 1.

 

Step 3 – App installation

Once the PABX is up and running the next step is for you to connect to it via the Cloud Phones App. The app can be installed on PCs, mobile phones, tablets etc. They just need to be connected to the internet. A welcome email is sent to each user/staff member that allows them to connect the app to the system.

 

Step 4 – Going Live

Once everything is setup and tested we will “flick the switch” and enable the system to start receiving and making calls. You can choose to forward (done by current telco) an existing number to a new one or we can “port” the old number across. You can also do a combination of both as porting the number can take some time depending on the telco provider currently controlling the number.

Step 5 – Flexibility going forward

Now that the system is live you are able to make changes to your system to allow it to evolve and adapt to your business requirements. Our cloud based phone service is very flexible and feature rich. To make changes simply login to the web-based console and adjust your settings. Add a new item in your digital menu, record a new greeting or add an extension. It’s all there at the touch of a button.

 

If you have considered moving to a cloud phone system but have hesitated because you thought the transition process was too complex, costly or time consuming you will be pleasantly surprised at just how easy it is!

 

Contact us for a free consultation and quote.

Top 10 Reasons to move to i360 Cloud Phones

  1. Build better relationships through Improved client communication
     

  2. Take control of your phone system functionality via a web-based app
     

  3. Big business level phone features at small business prices
     

  4. No old fashioned physical systems, cloud based increases reliability
     

  5. Your client calls can be put through to someone who can help
     

  6. You can answer your landline when away from the office increasing client service
     

  7. Secure web conferencing allows you to meet with clients in confidence
     
  8. Receive faxes via email if needed
     
  9. Digital Reception allows callers to key in numbers to route calls to different departments
     
  10. Setup line hunts so extensions ring in sequence until a staff member picks up

Phone Hardware Options

Today's Soft Phone apps can replace old physical handset hardware which allow you to use your phone lines and  extensions to communicate with external and internal parties.

All controls including making, receiving and diverting calls are completed within the PC application making for  intuitive functionality.

However, Physical handsets can be used if required.

Recommended USB Headsets to connect to PC
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Use unlocked mobile handsets
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If you would like to access a single handset (eg at reception) rather than a personal phone then a simple unlocked mobile phone handset running the i360 Cloud Phone app will allow you to make, answer and transfer calls and more!  ​Just connect it to your modem's wifi and make and receive landline calls.  See range at Officeworks

Dedicated Handsets can be used
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When a dedicated handset is required we recommend the Yealink SIP-T33G IP Phone for use with the i360 Cloud Phone Service.

Learn more

Business Owner

What makes us different?


Our personalised support and billing services plus the ability to provide additional integrated cloud based products for your small business makes our service unique.

Our service is very reliable due to our use of large scale cloud providers like AWS to underpin our services.

Our technology is all based in Australia and so is our support and management teams.

 

Month to Month Plans & Pricing

Phone Lines

Pay As you Go line

  • Call charges to Landlines: 10.6c flag-fall (unlimited talk time and unlimited outgoing calls)

  • Call charges to Mobiles: 16.5c per minute (no flag-fall, charged per second)

  • 1300 numbers: 38.5c flag-fall (unlimited talk time)

  • 13 numbers: 38.5c flag-fall (unlimited talk time)

  • International timed calls (vary per country - full listing available on request)

$7.70 p/m

per line

$44.00 p/m

per line

​​Unlimited talk time capped line - $44 per line

  • Landlines:  No flag-fall (unlimited* talk time and unlimited outgoing calls)

  • Mobiles:  No flag-fall (unlimited* talk time and unlimited outgoing calls)

  • 1300 numbers:  35c flag-fall (unlimited talk time)

  • 13 numbers:  35c flag-fall (unlimited talk time)

  • International timed calls (vary per country - full listing available on request)

    * Fair Use Policy - Fair use policy includes 550 minutes to local, national or mobile calls per line. When purchasing more than one line the fair use policy is aggregated together. Charges may apply if the fair use policy (550 mins per line) is exceeded.

Extensions - $0 per extension

  • Extensions separate to lines or numbers and can be used for internal calls

  • Extensions can also be used for putting calls through to other staff

FREE

Phone Numbers

Standard Phone numbers

  • Existing numbers you use right now can be moved over to the cloud service

  • Standard Australian numbers which callers can reach you

  • Setup to call a group of phones/staff or a centralised reception

  • Each plan has a minimum of one phone number attached to it

  • You can have more phone numbers than you have phone lines

$2.20 p/m

per number

1300/1800 numbers

  • Per minute incoming call charges apply

  • Prices vary depending on the type of call (eg. mobile/landline etc)

$22.00 p/m

per number

PABX

Hosting

Our Australian-based team host your full PABX functionality within Australian and can provide detailed call logs upon request so you can see data about incoming and outgoing calls made to and from your business. Invoices are also clear and well laid out for simple processing.

$35.00

per month

Dedicated Handsets

Session Gateway Software

To use dedicated handsets with i360 Cloud Phones. A software "gateway" has to be setup and run on your local computer network.

 

We complete the setup and provide support if there are any issues.

$11.00

per month

Setup and Support

Setup Fee

We deploy your new cloud-based phone system and assist you to configure it to meet your requirements. We also help you to setup your phone system apps.

$99.00

one-off

Ongoing support

We ensure your hosting and PABX software are maintained and support to ensure a reliable and high performing service. There is no additional charge.

FREE

The Top 7 little known features of
cloud phones services

Although the i360 cloud phone system offers many features found in traditional systems, we thought you might like to see our top 7 little known cloud phone features.

 

  1. Use it to send internal text chat messages to colleagues as well as make your internal calls

  2. Send web links to allow people to click to initiate a text chat, phone call or video conference

  3. Receive voicemails direct to your email as an attachment – or have them sent to a shared email or group of people (eg. sales team)

  4. Setup personal contact lists for each staff member for easy dialing and caller ID and setup a shared company-wide contact list that can only be edited by nominated staff

  5. Create your own marketing/advertising content to play when callers are on hold

  6. Manage your own digital reception service – callers are verbally prompted to choose from a menu of options to go through to a specific extension or a group of extensions - either via a priority line hunt or ring all extensions at once

  7. Setup a schedule of standard office hours and modify your digital reception to suit. For example, outside of hours callers are directed to voicemail or to an after-hours answering service. Also, setup an annual schedule of holidays and create and play specific messages related to that holiday period.
     

Bonus Feature - call flow application

An exciting new feature allows you to program the cloud phone system to interact with the caller and complete tasks associated with their choices or status. For example, you can have the system check if an incoming caller is listed in the company wide contact list - if they are then they are directed to account managers, if they are not they are directed to the sales team.

The phone options now available to small business rival some of the biggest and most expensive systems the big corporations use. This saves time, saves money and offers clients better service.

Contact us for a free consultation

We believe using Cloud Phones gives small businesses the edge because of the powerful enterprise level features
available at great small business pricing. Plus – using Cloud Phones means your clients benefit from excellent levels of client service and communication when dealing with your business.

If you have any questions or would like to discuss any of the recommended cyber security tools in this guide please contact us.